Shipping policy

Shipping

We Generally ship items out within 7 to 10 business days. If you placed a big order please allow up to 10 business days.Once you receive your tracking information that means your order is being fulfilled. It will go out within 24-48 hours. 

Ex. If you order on Monday you can expect a tracking number by Friday. Your order will then ship out the following ship day Saturday or Monday.

*HOLIDAYS MAY EFFECT PROCESSING AND SHIP TIME DUE TO VOLUME.

If item has been lost in the mail and the provider cannot locate your item we encourage you to file a report with the proper shipping service such as usps or ups, etc. so that they can investigate the issue.

Unfortunately we cannot refund orders due to postal error nor replace the item you will need to reorder. 

Damaged order- If you do receive your order and by chance it is damaged please help us by taking a picture and emailing us. We will absolutely replenish your order less shipping fees.

Returning Packages- If we receive your order back we will get in touch with you about either reshipping or refund less the cost of shipping.

*please be aware and mindful that shipping times may be extended or delayed, we are hoping that soon carriers will get back to their normal ship times. Orders my take awhile to reach their destinations, continue to track your items and/or contact the shipping service you used. 

NEW ALERTS:

Some ship times when using usps may be delayed weeks during holiday season due to volume and a reduction of workers. 

Tracking shows 'Confirmed'. If an order was dropped off to the postal carrier and still shows confirmed this is due to the package not being scanned, there may or may not be any tracking updates until the order gets delivered. ( we have no update as to why this occurs as of yet.)

We strongly suggest that you get added insurance when ordering or use route. In the event that you never receive your item you can file a claim and get reimbursed directly from the postal carrier or via route.